Frequently Asked Questions

Everything you need to know about shopping at PatPat

How long does shipping take for my order?

Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.

What is your return policy for baby and kids' clothing?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.

How do I determine the right size for my child?

Each product page features a detailed size chart. We recommend measuring your child's height and weight and comparing it to our guide for the best fit.

Are the materials used safe for newborns?

Yes, our products are made with high-quality, non-toxic materials and undergo rigorous safety testing to ensure they are gentle on sensitive baby skin.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your country.